Claim call notes
Capture claimant, broker, expert, or internal conversations in a consistent note with agreed facts, open questions, and actions.
Source-grounded AI for insurance documents and claims work.
Turn UK claim conversations, policies, reports, and evidence into a structured working record while accountable people retain coverage, liability, reserve, and settlement decisions.
Every claim arrives
as a mixed record.
Calls, forms, policies, schedules, reports, photographs, and correspondence rarely arrive in one usable structure. Claims professionals spend time reconstructing the file before progressing it.
Material facts are buried across calls and documents.
Names, dates, incident detail, reserves context, and next actions are repeatedly copied into working notes.
Pack review is manual and difficult to audit.
A useful summary keeps each important fact connected to the policy, report, or correspondence that supports it.
AI can cross the line into a claim decision.
Coverage, liability, fraud, causation, quantum, and settlement conclusions stay with authorised claims professionals.
From claim material to a reviewable record
Capture what was said, structure what the file contains, and keep consequential decisions outside the automation boundary.
Capture the conversation
Record an authorised call or meeting, dictate after an interaction, or upload existing audio for transcription.
Structure the claim pack
Extract the fields the team defines from policies, reports, schedules, and correspondence with citations to source.
Prepare correspondence
Draft notes, requests, and summaries for a claims professional to verify, amend, and approve before use.
Templates for insurance document work
Give claim records, reviews, and correspondence a consistent structure for an authorised claims professional to assess.
Claim chronologies
Organise dates and events from policies, schedules, reports, invoices, and correspondence with links to supporting source material.
Claim correspondence
Prepare reviewable information requests and first drafts from checked sources, ready for the coverage or liability decision owner.
A clearer claim record,
from source to review.
Claim inputs
Capture or upload the material already in the process.
Calls and dictation 
Expert meetings 
Policies and reports 
Evidence packs Working outputs
Keep every material result reviewable.
Claim Tables 
Source citations 
Draft correspondence 
Human approval Source-led support for every claim decision
Ardela supports the information work around a claim while keeping coverage, liability, fraud, causation, reserves, and settlement decisions with authorised people.
Decision boundary stays explicit
Authorised claims professionals determine coverage, liability, fraud, causation, quantum, reserves, and settlement strategy.
Source before summary
Cited extraction lets a claims professional return to the supporting passage rather than rely on an unsupported synthesis.
Insurance-specific workspace
Claimant, claim, line-of-business, template, and workflow terminology keeps the workspace aligned with insurance work rather than relabelling a generic document tool.
Insurance questions,
answered.
What is AI document processing for insurance?
It uses AI-assisted transcription, extraction, search, and drafting to reduce manual handling around claim and policy material. A responsible workflow preserves the source and keeps coverage, liability, and settlement decisions with authorised professionals.
Can Ardela review insurance policies and claim documents?
Pillars can extract fields a team defines from uploaded policies, schedules, reports, and correspondence, with citations back to source. It is a review aid; material entries and interpretations should be checked by an accountable person.
Does Ardela decide insurance coverage or liability?
Ardela organises source material and prepares drafts for qualified review. Authorised claims professionals decide coverage, liability, fraud, causation, quantum, reserves, and settlement.
Is Ardela claims management software?
Ardela complements a carrier’s core claims platform with capture, cited document intelligence, search, drafting, and review around claim work.
How can an insurance team evaluate Ardela?
Use a representative test claim workflow with an agreed field list and output standard. Assess source fidelity, permissions, processor locations, approval steps, and failure handling before wider use.
Does using Ardela make claim handling FCA compliant?
The organisation remains responsible for its claims-handling rules, recording authority, governance, processor assessment, monitoring, record keeping, and every coverage, liability, reserve, and settlement decision.
Bring one real claim workflow.
Evaluate Ardela with an appropriately protected claim conversation, policy or evidence pack, approved template, and the people accountable for review.